It has come to our attention that, unlike BSNL, all other telecom operators provide seamless SIM replacement services on an all-India basis. For example, an Airtel customer from Odisha can replace a damaged or lost SIM anywhere in Maharashtra. In contrast, a BSNL customer from Andhra Pradesh cannot replace their SIM in Uttar Pradesh. Moreover, all private operators offer incoming SMS in international roaming without any additional subscription for their prepaid services. Unfortunately, BSNL customers need to subscribe to this service separately. These disparities put BSNL at a significant disadvantage compared to private operators. To remain competitive and meet customer expectations, it is crucial for BSNL to offer nationwide SIM replacement and free incoming SMS during international roaming for prepaid customers.

Com. S. Rajagopal, Junior Engineer, Tirunelveli, retired on superannuation on 30.06.2024. He joined the Department of Telecommunications as a Casual Mazdoor in 1983, was regularized as RM in 1993, and later promoted to TT and JE. Currently, he serves as the Circle Organising Secretary of BSNLEU, Tamil Nadu Circle, and the District Secretary of TNTCWU, Tirunelveli SSA. On his retirement, he generously donated Rs.5,000/- to the CHQ. The CHQ extends its best wishes for a happy and peaceful retired life to Com. S. Rajagopal.

We are writing to highlight critical issues in the BSNL Sanchar Aadhaar app, causing significant inconvenience to our users and adversely impacting our service delivery, including the porting process. Given the app's importance in our digital strategy and customer service operations, it is imperative these issues are resolved promptly. We have received numerous complaints regarding app crashes, slow performance, and difficulties accessing key features, all hampering our efficiency and customer satisfaction. We request your esteemed office to intervene and direct the concerned vendor to rectify these issues immediately. A prompt resolution is essential to ensure seamless functionality and restore user confidence.

बीएसएनएल निदेशक मंडल को स्वतंत्र रूप से काम करना चाहिए - अब एक व्यक्ति का शो बंद होना चाहिए।

BSNLEU कभी भी चुगली नहीं करता। हालांकि, कंपनी और उसके कर्मचारियों के हित में कुछ बातों पर खुलकर चर्चा होनी चाहिए। पिछले 5 वर्षों के दौरान, केवल एक व्यक्ति यानी सीएमडी बीएसएनएल द्वारा निर्णय लिए गए। BSNLEU का मानना ​​है कि, निदेशक मंडल स्वतंत्र रूप से काम करने में सक्षम नहीं था। तत्कालीन निदेशक (मानव संसाधन) ने कुछ मुद्दों पर कर्मचारियों के साथ सहानुभूति व्यक्त की, लेकिन उनका समाधान नहीं कर सके। छोटा मुद्दा हो या बड़ा, अंतिम निर्णय केवल सीएमडी बीएसएनएल द्वारा ही लिया जा सकता था। उदाहरण के लिए, अधिकारियों का अस्थायी स्थानांतरण एक बहुत छोटा मुद्दा है। पहले, अस्थायी स्थानांतरण देने का अधिकार निदेशक (मानव संसाधन) के पास था। हालाँकि, यह अधिकार छीन लिया गया और सीएमडी बीएसएनएल द्वारा कई कठोर शर्तें लगा दी गईं। अंत में पीड़ित केवल कर्मचारी हैं। इसके अलावा, एक वित्त अधिकारी होने के नाते, श्री पी.के.पुरवार स्वयं "वास्तविक" निदेशक (वित्त) के रूप में कार्य करते थे। उनका निर्णय धन संबंधी मामलों में अंतिम होता था।

बीएसएनएल की सबसे बड़ी पूंजी उसके मानव संसाधन है। नोन एक्ज़िक्यूटिव्स और एक्ज़िक्यूटिव्स ने सेवा की गुणवत्ता सुधारने और कंपनी की बिक्री और विपणन को बढ़ावा देने में स्वेच्छा से योगदान दिया है। सेवाओं की गुणवत्ता सुधारने के लिए एयूएबी द्वारा स्वैच्छिक रूप से "कस्टमर डिलाइट यर", "सर्विस विद अ स्माइल" जैसे कई अभियान आयोजित किए गए हैं। बीएसएनएल के पूर्व सीएमडी श्री अनुपम श्रीवास्तव ने स्वयं "सर्विस विद अ स्माइल" अभियान का उद्घाटन किया था। इन अभियानों को सफलतापूर्वक लागू करने के लिए एयूएबी के साथ समन्वय करने के लिए कॉर्पोरेट ऑफिस चीफ जनरल मैनेजर को निर्देश जारी करता था। लेकिन, पिछले पांच वर्षों के दौरान ऐसा कुछ नहीं हुआ। सीएमडी बीएसएनएल कड़ी चेतावनी जारी करके काम निकालने में विश्वास रखते थे। निदेशक (सीएम), निदेशक (सीएफए) और निदेशक (ईबी) को सेवाओं की बेहतरी के लिए कर्मचारियों को प्रेरित करने और शामिल करने में सक्रिय भूमिका निभानी चाहिए थी। लेकिन, ऐसा नहीं हुआ। एक व्यक्ति के प्रदर्शन के कारण बीएसएनएल और कर्मचारियों को नुकसान उठाना पड़ा है। यह अब बंद होना चाहिए।

BSNLEU never involves in backbiting. However, in the interest of the Company and its employees, certain things have to be discussed openly. During the last 5 years, decisions were taken by only one person, i.e., the CMD BSNL. It is the opinion of BSNLEU that, the Board of Directors were not able to function freely. The erstwhile Director(HR) sympathised with the employees on some issues, but could not settle them. Small issue or big issue, the final decision could be taken only by the CMD BSNL. For example, Temporary transfer of officials is a very small issue. Earlier, the power to grant temporary transfer rested with the Director (HR). However, this power was taken away and many stringent conditions were imposed by the CMD BSNL.  Ultimate sufferers are only the employees. Further, being a finance officer, Shri P.K.Purwar himself functioned as the “de facto” Director (Finance). His decision was final on money matters.

BSNL’s manpower is its biggest asset. The Non-Executives and Executives have voluntarily contributed in improving the quality of service and also in boosting the Company’s sales and marketing. Many campaigns such as “Customer Delight Year”, “Service With A Smile” have been voluntarily organised by the AUAB to improve the quality of services. Shri Anupam Srivastava, former CMD BSNL himself inaugurated the “Service With A Smile” campaign. Corporate Office used to issue instructions to the CGMs, for coordinating with the AUAB to successfully implement those campaigns. But, such things did not happen during the past five years. The CMD BSNL believed in extracting work by issuing stern warnings. The Director(CM), Director(CFA) and the Director(EB) should have played pro-active role in motivating and involving the employees for the betterment of services. But, it did not happen. BSNL and employees have suffered due to the one man show. It must end now.