Urgent Intervention Required to Address Issues in BSNL Sanchar Aadhaar App - BSNLEU writes to the Director (CM), BSNL.

We are writing to highlight critical issues in the BSNL Sanchar Aadhaar app, causing significant inconvenience to our users and adversely impacting our service delivery, including the porting process. Given the app's importance in our digital strategy and customer service operations, it is imperative these issues are resolved promptly. We have received numerous complaints regarding app crashes, slow performance, and difficulties accessing key features, all hampering our efficiency and customer satisfaction. We request your esteemed office to intervene and direct the concerned vendor to rectify these issues immediately. A prompt resolution is essential to ensure seamless functionality and restore user confidence.