Sanchar Aadhaar system is not functioning since 48 hours, resulting in revenue loss for the company.

It is unfortunate that BSNL services are being severely affected due to the non-functioning of the Sanchar Aadhaar system, which is essential for issuing new SIM cards as well as replacement SIMs. The system has remained out of order since 01-12-2025. It has been reported that the contract period of the company authorised to operate the Sanchar Aadhaar service has expired and BSNL has not yet renewed the contract. Consequently, the company has withdrawn its services. CHQ has received complaints from various field units, especially from Customer Service Centres in offices and exchanges, that they are presently unable to issue new connections or duplicate SIMs. It is highly regrettable that even after 48 hours, the issue remains unresolved, resulting in revenue loss for the organisation. BSNLEU will take up the matter with the management for immediate intervention.