How to improve efficiency and productivity in BSNL – A brief but significant discussion between BSNLEU and CMD BSNL.

On the issue of improving efficiency and productivity in BSNL, a brief but significant discussion took place between BSNLEU and Shri P.K. Purwar, CMD BSNL, when the GS and Dy.GS of BSNLEU met the latter on 17.12.2019. In that meeting, CMD BSNL, sought the co-operation of BSNLEU for improving efficiency and productivity in BSNL, so that BSNL could become profit earning at the earliest. The representatives of BSNLEU told the CMD BSNL that, they are fully with him on the issue of improving efficiency and productivity of BSNL. In fact, the unions and associations of BSNL have already launched many movements like “Customer Delight Year”, “Service With A Smile (SWAS)”, etc., to improve the quality of service, customer satisfaction and work culture, they pointed out. It was emphatically conveyed to the CMD BSNL that efficiency and productivity of the employees could be improved only by motivating them. GS pointed out a popular saying in English:-

“a captain orders, but a leader inspires”.

It was told that the CMD BSNL, being the leader of the Company, should inspire the employees for improving efficiency and productivity. Thus, BSNLEU indirectly conveyed to the CMD BSNL that, the type of Deepawali speech, made by him, to the Corporate Office staff on 25^th October, 2019, would not help to improve efficiency and productivity in BSNL, rather he should inspire and motivate the employees for improving efficiency and productivity. In this context, BSNLEU also recollected the positive role played by the erstwhile CMD BSNL, Shri Anupam Shrivastava.