Discussion between the Management and the Recognised Unions, on Management's proposal to outsource the Customer Service Centres.

BSNL Corporate Office initiated action in August, 2017, to outsource BSNL’s Customer Service Centres. This was strongly opposed by BSNLEU. Based on this, one round of discussion was held between BSNLEU and the Management, represented by Shri N.K. Mehta, Director (EB) and Shri A.K. Jain, CGM NC NGN. In continuation of that, a meeting was held between the two Recognised Unions and the Management today. Com. P. Abhimanyu, GS and Com. Swapan Chakraborty, Dy.GS, represented BSNLEU. Management Side was represented by Shri A.K. Jain, CGM NC NGN. In his presentation, the CGM NC NGN told that there was an urgent necessity to upgrade BSNL’s 3,000 CSCs, through outsourcing, in view of the fact that only 5% of BSNL’s products are sold through the CSCs. The Staff Side as a whole, opposed the Management’s proposal to outsource the CSCs. At the same time, the representatives of BSNLEU pointed out that, the Management has so far not provided inputs related to the number of staff presently deployed in the CSCs and their age profile, as has been agreed in the last meeting. They also told that further discussion could be held only on the basis of these inputs. Management Side agreed to provide the information at the earliest. Finally, it was agreed that next round of discussion would be held on 26.03.2018.