BSNL's below standard 4G service - customers dissatisfied and migrating to private companies - BSNLEU writes letter to the Hon'ble Minister of Communications requesting him to intervene and ensure steps for improvement in the quality of service..

As all are aware, TCS is supplying one lakh indigenously manufactured 4G BTSs to BSNL. Reports say that, around 60,000 4G BTSs are already installed and put to usage. However, wherever BSNL’s 4G service is launched, customers are facing extreme hardships with regards to the quality of service. The most important complaint of BSNL customers is that, they are unable to speak even voice calls, after the starting of 4G service. After tariffs were raised by the private companies, large number of customers deserted the private companies and migrated to BSNL. However, exactly the opposite is happening now. Media reports say that, starting from November, 2024, BSNL’s customers are massively migrating to Jio and Airtel. Even the Parliamentary Committee on Public Undertakings has expressed it’s unhappiness regarding BSNL’s 4G service and has advised the BSNL Management to engage even foreign technology companies, to overcome the problems faced in BSNL’s 4G service. However, no improvement has come and BSNL customers continue to suffer. Under these circumstances, BSNLEU has written letter to Shri Jyotiraditya M. Scindia ji, Hon’ble Minister of Communications, requesting him to intervene on this issue and to ensure early improvement in the quality of BSNL’s 4G service.