BSNL customers harassed due to discontinuation of Sanchar Aadhaar system – agitated workers react across circles.

Even after 10 days, there is no sign of improvement in the situation arising out of the discontinuation of the Sanchar Aadhaar system. As a result, BSNL customers continue to face severe harassment, especially at Customer Service Centres (CSCs) and telecom offices/exchanges. Reacting strongly to the prevailing situation, agitated BSNL employees working in CSCs as well as offices and exchanges have started demonstration programmes in different circles. Today, in the West Bengal Circle, demonstration programmes were held at the CGMT Office, Asansol, Bankura, Durgapur, and other locations. This agitation has been further intensified following information that the concerned vendor had been operating on an extension basis for the last two years, which expired in August 2025. Despite having sufficient time, the Management failed to make any alternative arrangement, leading to a complete collapse of the system. Due to this mismanagement, the image of BSNL has been severely tarnished among the public over the last 10 days, causing frustration to both customers and frontline staff. Meanwhile, another report has surfaced in the public domain that the Management has decided to develop an “in-house system” to overcome the present crisis. However, in the absence of an immediate and effective solution, the situation continues to remain alarming. If the Management continues to adopt such an indifferent attitude, the ongoing demonstrations are likely to spread to more circles, further escalating the agitation across the organisation.